Electrical power Options Supplier Samanga presents complete photo voltaic options to clients in Uganda and Kenya, which include almost everything from solar panels to inverters. We've got established a robust shopper base that spans governing administration companies, non-public enterprises, and standard shoppers.
We will be providing an experience within the SolarWinds consumer accomplishment Middle after some time. We have not yet implemented it as of still, but we've been arranging for it.
Getting rid of the chaos of a number of Alternative requirements, Samanage shoppers can confidently and simply evaluate incidents, projects, and assets in just one place.”
Such as, a missed weekly anti-virus upkeep sends off a warning, when a skipped quarterly job alerts us that a significant process continues to be missed and might open up our databases to doable hacks. Other noteworthy capabilities of Samanage SLA are:
mcam about five years back +3 These are two completely various products that have distinctive user markets. WHD is a relatively easy helpdesk or ticketing technique with asset management SWSD is a complete suite ITSM solution with…
A business centered on the provision of options that not simply disrupt current business styles, but that also provide new systems to new problems during the location.
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You’ll have the ability to go through more about the highest functions of Samanage afterwards On this review. You can find also a piece dedicated to our job interview with the corporation’s CEO who answered a number of of our concerns relevant to the app’s usability and long run options for its progress.
We also learned a large number of significant-stage IT specialists like Samanage’s asset tracking options. “It’s easy to deploy it by way of GPO,” admitted Harvey, a program analyst from a significant enterprise.
An additional prevalent problem solved by the vendor is high support cost. Gordon pressured The truth that Samanage assist group is often readily available to assist its customers.
The Dashboard presents rapid insights on all IT-connected incidents throughout your organization. Values are introduced in graphs, metrics, and crucial functionality indicators (KPI) to assist administrators and executives get the large photograph with out scouring by way of facts piles.
“Agents can certainly observe tickets and communications about incidents,” he stated. Junior directors tend to be for the forefront to receive direct problems from end users, so we thought this comment is indicating a good deal with regards to the software program.
Second, he pointed out that Samanage allows you to oversee the whole asset get more info lifecycle. Additionally you get crucial information outside of the specs with the asset. “The agent then stories back again everyday to Samanage with info points of desire concerning the asset’s functionality, site together with other crucial elements.”
You may have an IT service desk only, an asset administration support only or an built-in Alternative. Samanage is made for full ITIL compliance; expectedly, substantial companies will see it aligned with their provider desk workflows. Nonetheless, the answer getting a cloud service, is usually scalable to your needs of modest and medium enterprises.